A manager at an Arizona Del Taco has been fired after video of a hostile interaction with a customer went viral when it was posted online earlier this week.
The video entitled "Confrontation between Del Taco drive thru and customers who didn't get their sauce" was posted to Vimeo on April 27 by a user named Kobe D. The account looks to have been created the same day the video was posted. No other information, including a profile picture or description, was filled out.
It reportedly happened at a Del Taco in Peoria.
In the nearly-3-minute-long video, the customers are seen interacting with the manager through the drive-thru window. The argument seems to have stemmed from the customers not receiving sauce packets.
WARNING: Video contains strong language some viewers may find offensive.
Confrontation between Del Taco drive thru and customers who didn't get their sauce from Kobe D on Vimeo.
The customers begin recording the interaction and based on the manager's response, it does not seem to phase him.
"I don't give a [expletive], bro," the manager says in the video. "Seriously, go ahead alright. Where you going to post it, YouTube? No one's going to [expletive] see it."
The manager then asks who the video will be sent to, to which a woman responds, "Your boss, duh."
"I am the boss. My dad is actually the [expletive] owner so good luck with that," the manager responds.
The customers then tell the manager that if he's unhappy he should get an education and a new job.
The video has been shared several times on ABC15's Facebook page and Del Taco's Facebook page.
ABC15 reached out to Del Taco for comment on the matter.
In their statement, Del Taco said it was "appalled" by the actions in the video and that the employee was fired "immediately."
Full statement:
We strive to provide a positive guest experience at all of our restaurants and were appalled by this behavior as it is not representative of our high guest service standards. We took this incident very seriously and addressed it with the location's franchisee, who took definitive action by terminating the employee immediately."
In addition, on their official Facebook page, Del Taco has responded to some of the postings.
The message said: "We strive to provide a positive guest experience at all of our restaurants and are appalled by this behavior as it is not representative of our high guest standards. We take this incident very seriously and have addressed it directly with the location's franchisee."
