PHOENIX — Should the airlines be forced to pay you when their mistakes make you late? Here's what you should know, before you go to the airport.
The leading cause for flight delays is weather. That's according to the Federal Aviation Administration.
But if you get stranded at the airport for reasons within the airline's control, there are currently no laws in place requiring passenger compensation.
Now, the Biden administration is proposing new rules that could force airlines to help travelers with costs related to extra time spent at the airport.
The Department of Transportation tracks delay and cancellation policies for controllable circumstances on its new customer service dashboard.
This resource allows travelers to find services provided by airlines in the event of a controllable flight delay or cancellation.
ABC15 talked to Stan Sandberg, a long-time travel industry expert and the co-founder of TravelInsurance.com.
"If your flight is delayed or canceled over things like the computer system shut down, you should be getting accommodation coverage, food, transportation, and compensation for Wi-Fi, anything that's going to be out of pocket expenses while you're inconvenienced."
If an overbooked flight is the problem and you get bumped involuntarily, Sandberg says knowing what to ask for at the customer service counter can pay off big, and he says tone matters. "I'm telling you, it goes a long way to treat airline employees with respect. Do it in a way that they are going to be happy to help you."
"There's a fine line between being pushy and obnoxious and causing a scene or a conflict and asking for the compensation that's due to you," Sandberg says.
If you do land at your destination between 1 to 2 hours late, for reasons caused by the airline, the new DOT dashboard says you could get as much as double the price of your one-way fare up to $775 dollars.
Land any later than that and reimbursements climb to four times the value of your one-way ticket up to $1550 dollars.
Beyond the dashboard, the DOT is also working to implement a rule making it mandatory for airlines to seat young children next to an accompanying adult.
The Biden administration also plans to send legislation related to the matter to Congress.
